Shipping policy

Ready-to-ship items will depart out will currently be delayed due to our family vacation! These items will be noted in the description as ready-to-ship. All other products are custom-made-to-order and have a 2-3 weeks production time. This excludes holidays and when we run sales. Shipping costs are calculated by weight at checkout.

PLEASE EXPECT SHIPPING DELAYS when we run sales!!! Orders will not ship out as quickly as we normally do because of higher order volumes. Expect ready-to-ship orders to ship out in 3-5 BUSINESS Days.

At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows you to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the carrier has confirmed that your order has been received, Wanderful Customs is not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. Wanderful Customs is not responsible for shipping and/or transit times as these are determined by the carrier and are beyond our control.

To file a claim with the carrier, please click the following links: 

• UPS Claims Support
• USPS Claims Support